FAQs

How long does shipping take?

Orders are processed in 1–3 business days. Delivery to the US usually takes 7–12 business days after that; international delivery usually takes 2–4 weeks.

How much is shipping?

Shipping is free and tracked to the United States. To other countries it's US$4.99, or free on orders of US$59 or more.

How do I track my order?

Once your order ships, we'll email you a tracking number. You can also visit our Track Order page.

Which countries do you ship to?

We ship to the United States, Canada, Australia, the United Kingdom and most European countries, plus a few other destinations. If your country is not available at checkout, we do not currently ship there.

How do I clean the pillow?

Unzip the cover and hand- or machine-wash it on cold, then air dry. Spot-clean the foam with a damp cloth.

Will the pillow fit me?

The adjustable fit suits most adults. Tighten or loosen it until it feels snug but comfortable.

Is it a medical product?

No. Restora products are for comfort and are not medical devices. If you have neck pain or a medical condition, please speak with a healthcare professional.

What if I'm not happy with my order?

Contact us within 30 days of delivery and we'll make it right. See our Return Policy.

My item arrived damaged. What do I do?

Email us a photo within 7 days of delivery and we'll send a free replacement or a full refund.

How can I contact you?

Use our contact form or email restora.helpdesk@outlook.com. We reply within 24 hours, Monday to Friday.